Incident Management

# Incident Management Incident management ensures that when something does go wrong, it is reported, investigated, and addressed effectively. Even with strong risk management systems in place, incidents can still occur. This section provides the tools needed to react to incidents, investigate, record, and report them. Incident Reporting and Investigation What to do if a person is injured at work? When a workplace injury occurs, knowing what to do next is critical. This downloadable procedure provides businesses with a clear, structured process for responding to worker injuries, including immediate actions, reporting requirements, support obligations, and return-to-work considerations. Having a documented procedure helps ensure injuries are managed consistently, reduces confusion during stressful situations, and supports compliance with Queensland workplace health and safety and workers’ compensation requirements. It is a valuable resource for any business wanting to respond quickly, support their workers, and manage incidents professionally. Download the Procedure here. Hazard / Incident Investigation Report Template Businesses are required to investigate workplace incidents. Hazard / Incident Investigation Reports are used to formally document workplace incidents, near misses, and hazards. An effective Incident Investigation Report will record what happened, when, and who was involved; identify immediate and underlying causes; analyse contributing factors (e.g., systems, environment, behaviour); and then define corrective actions to prevent recurrence. A structured investigation process ensures that incidents are not just recorded but properly understood. Download the Hazard / Incident Investigation Report Template Incident Register Every time an incident occurs in the workplace, the incident investigation report should be completed and the incident logged in the Incident Register. The Incident Register is a central log of all reported incidents across your business. It allows you to: Track incidents over time Identify patterns and recurring issues Monitor severity and frequency Support reporting and compliance requirements Maintaining a central register provides visibility and enables data-driven decision-making. Download the Incident Report Register here. Reporting an Incident First, make sure everyone is safe, then notify Workplace Health and Safety Queensland. In Queensland, businesses have legal obligations under the Work Health and Safety Act 2011 (Qld) to notify certain incidents and take appropriate action. Serious workplace injuries include a work-related death, serious injury or illness, or a dangerous incident, at or caused by something in your workplace. First, make sure everyone is safe, then notify Workplace Health and Safety Queensland. Business owners are legally required to do so to avoid penalties. You can find more information about notifying of an incident here.